Returns and refundsWhether an item you’ve bought is faulty or damaged, or you’ve changed your mind, it’s easy to get a refund. We’ll let you know as soon as it’s available again. Stock updatesFind something you want but it’s not in stock? On the item’s product page, simply click on ‘Email me when back in stock’, and let us have your email address. Review the delivery and collection options local to you – just click on any one to add it to your basket.Enter a town or postcode in the box on the product page for an item you’ve selected.Local stores you can get items sent to for you to collect later.Local stores with stock you can collect from now.Availability CheckerHow and when can you get hold of your selections? Finding out should be quick and easy, so with just a few clicks our Availability Checker shows you: To see the courier partner for your delivery, please check your dispatch confirmation email (which will also include your tracking reference). For On the Dot, where a standard signature delivery is not possible, On the Dot will attempt to leave the parcel in a safe place and inform the customer of where the parcel has been placed. The parcel will be held for 18 days as per normal process.ģ. If the delivery cannot take place, Royal Mail will take the parcel to the local depot for collection by the customer. Having knocked on the door, the delivery teams will step aside to a safe distance while the item is retrieved. Where Royal Mail needs to deliver a parcel, its teams will place the parcel at the customer’s door. Customers can use the DPD app to nominate a ‘safe place’ for their delivery to be left if they do not want close contact.įor customers unable to use the DPD app, DPD is still able to offer a contact-free delivery and will take a picture of the property and capture a proof of delivery name instead of capturing a customer signature.Ģ. Our courier partners (DPD, Royal Mail and On the Dot) have all updated their delivery processes to take extra precautions due to Coronavirus (COVID-19). Important update on our delivery service for small items In this case, please go ahead and order, and we’ll contact you later to confirm an exact delivery date. Please note: if we’re out of stock of an item but getting more in, we indicate – on listings pages and the product page – how soon we can dispatch for delivery to you. Delivery in a timeslot of your choice next day or any following day (£10.00 - order by 9PM).Next day delivery or any following day between 8am & 5pm (£5.00 - order by 9PM).FREE standard delivery in 3-5 working days.Subject to the time you order, and where you want delivery, these options will include: We’ll show you your current delivery options for this item in checkout.

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